Frequently Asked Questions
How do I place an order?
Just add your chosen items to your shopping basket, and check out securely using our payment options.
How do I pay?
We accept most major credit cards via PayPal. You do not need a PayPal account to pay with your credit card. If you do not have a PayPal account, when taken to the PayPal payments screen, simply click the link on the right hand side below the PayPal account login box which says "don't have a PayPal account".
If you do have a PayPal account, and wish to pay via PayPal log into your account as normal.
Can I pay by cheque/Postal Order?
Yes, we will accept personal cheques from UK banks only and postal orders from the Post Office. We will not accept cheques from banks outside the UK banking system.
If you would like to pay by this method please contact us for further details by clicking here.
Why don't you take telephone payment?
By only accepting payment by secure means we as a company contribute to the fight against identity theft, as we do not hold any details about the transaction apart from what item you have ordered, how you have paid and to which address it will be sent to. When paying by PayPal you are protected against any form of theft by using their secure server.
Do you accept Money Transfers from Western Union & MoneyGram?
No, we do not accept money transfers from Western Union & MoneyGram or similar companies.
What about postage and delivery?
All items are sent by Royal Mail. We send out packages most days between Monday and Saturday. Any orders placed over the weekend will be dispatched on Monday (except on bank holidays).
For UK orders please allow up to 7 days for delivery.
For orders outside the UK please allow 10-14 days for delivery.
How do I contact you?
Through our"Contact Us" page.
Can I visit your shop?
No. At the moment we are an online-only shop.
Can I return an item?
Yes. Please click here for more details.
Do you have a newsletter?
Yes, we send out our newsletter every other Monday. If you’d like to subscribe please click here.
Will you pass my details on to other companies?
Like everyone, we hate junk mail and will NEVER pass on your details.